Terms & conditions
Before you book
These terms set the ground rules for using the site and asking us to arrange travel services.
01 / Using the website
A place to explore and request travel
You may use this website to learn about our services, compare travel options and send genuine requests.
Do not misuse the site, interfere with its operation, scrape it abusively or submit information that belongs to someone else.
02 / Services and confirmation
A request becomes a booking after confirmation
Sky Group helps arrange flights, hotels, packages, trips and visa support. Some services are supplied by airlines, hotels, authorities and other providers.
A request is not a confirmed booking until we send confirmation and any required payment is completed.
03 / Prices and payment
Check the details before you pay
Prices, availability, baggage, taxes, room details and inclusions can change until a provider confirms the booking.
The quote or payment instructions we send will show the amount, currency, deadline and conditions that apply.
04 / Provider rules
Airlines, hotels and authorities set their own rules
Airlines, hotels, tour operators and authorities apply their own terms. Those terms control schedules, check-in, baggage, cancellation, refunds and entry requirements.
We pass on provider updates and explain available options, but we cannot change a provider’s decision.
05 / Visa assistance
We prepare with you, the authority decides
We can help organize documents and explain the application steps.
The relevant authority decides every application. We do not guarantee approval, processing time or entry.
06 / Your responsibilities
Accurate details help us protect your booking
Give accurate names, dates, passport details and contact information. Check our confirmation as soon as you receive it.
Keep travel documents valid and follow the destination’s entry, health, transit and customs rules.
07 / Changes and cancellations
Timing affects what is available
Tell us quickly if you need a change or cancellation. The provider’s rules and timing determine whether a change, credit or refund is available.
Service fees already paid may be non-refundable when work has been completed. We will explain any applicable amount before taking action.
08 / Updates and contact
Questions belong with the team handling your trip
We may update these terms as our services or legal obligations change. The date above shows the current version.
Questions about a booking should go to our team through the contact page, quoting your booking reference when you have one.